Question 1

What is included in the monthly RO water purifier rental?

Accepted Answer

Your monthly rental includes the RO water purifier itself, free installation, free quarterly maintenance, free filter replacements, and free relocation within the same city. After the refundable security deposit, you only pay the fixed monthly rent — no surprise service fees.

Question 2

How does the 30-day free trial work?

Accepted Answer

Every new iDrink rental comes with a 30-day free trial. Use the purifier risk-free for the first 30 days — if you are not satisfied for any reason, we pick it up and refund 100% of your security deposit, no questions asked.

Question 3

Is the security deposit refundable?

Accepted Answer

Yes. The security deposit is fully refundable when you return the purifier in good working condition at the end of your rental period. Refunds are processed within 7 working days to the original payment method.

Question 4

Which cities do you currently service?

Accepted Answer

iDrink serves 26+ cities across India including Hyderabad, Bangalore, Chennai, Vizag, Vijayawada, Guntur, Tirupati, Chittoor, Vellore, Rajahmundry, Bhimavaram, Mysore, New Delhi and more. Check our pricing page for the full list and your local plans.

Question 5

Is there a minimum rental period or lock-in?

Accepted Answer

iDrink rental plans have a 3-month lock-in starting from the installation date. After the lock-in, you can continue month-to-month or cancel anytime with a simple pickup request.

Question 6

Renting vs buying a water purifier — which is better?

Accepted Answer

Renting is ideal if you want zero upfront cost, included maintenance, free filter changes, and the ability to upgrade or relocate easily. Buying makes sense only if you plan to stay in the same home for 5+ years and don't mind paying separately for service. With iDrink, you get pure water from day one without a heavy investment.

Question 7

How long does installation take?

Accepted Answer

Most installations are completed within 24–48 hours of order confirmation. Our certified technician completes the wall-mounting, plumbing connections and water-quality test in about 45–60 minutes.

Question 8

Do I need to buy any extra parts for installation?

Accepted Answer

No. Standard installation — including the inlet pipe, tap, valve and basic wall fittings — is completely free. Only non-standard requirements (extra-long piping, custom drilling, civil work) are charged at actuals and quoted in advance.

Question 9

Can the RO be installed in a rented apartment?

Accepted Answer

Yes. The unit is wall-mounted with minimal drilling and can be easily uninstalled and relocated when you move. iDrink offers free relocation within your city, making it the perfect choice for tenants.

Question 10

What if my water source is bore-water or has high TDS?

Accepted Answer

iDrink purifiers handle TDS up to 2000 ppm. Our technician tests your input water before installation and recommends the right model — including alkaline or copper options for borewell water.

Question 11

How often is maintenance done on the rented RO?

Accepted Answer

We schedule quarterly maintenance visits (every 3 months). Our technician services the unit, sanitises it, replaces filters if needed and confirms water quality — all included in the rent.

Question 12

Are filter and membrane replacements free?

Accepted Answer

Yes. Every filter, cartridge and membrane replacement is 100% free during your rental, whenever the technician determines it is required. You never pay separately for consumables.

Question 13

What if my RO stops working between service visits?

Accepted Answer

Raise a service request from the iDrink app, website or WhatsApp. A technician is dispatched within 24 hours (often the same day in major cities) to fix the issue free of charge.

Question 14

Can I relocate my RO to a new home?

Accepted Answer

Absolutely. iDrink offers free relocation within the same city — just notify us 48 hours in advance. For inter-city moves, we uninstall it for free and re-install at the new city for a nominal one-time charge.

Question 15

Who owns the purifier during the rental?

Accepted Answer

iDrink retains ownership during the rental period. This is why all repairs, parts and servicing are included — you only enjoy the pure water, we handle everything else.

Question 16

What payment methods do you accept?

Accepted Answer

We accept UPI (GPay, PhonePe, Paytm, BHIM), credit and debit cards, net banking, and auto-debit via eNACH. Recurring rent is collected automatically once eNACH is set up — no need to remember due dates.

Question 17

When is the monthly rent due?

Accepted Answer

Rent is billed on the same date every month as your installation date. We send reminders 3 days before via SMS, WhatsApp and email, and the auto-debit (if enabled) is attempted on the due date.

Question 18

Are there any hidden charges?

Accepted Answer

None. The advertised monthly rent + one-time refundable security deposit is everything you pay. Installation, maintenance, filter changes, and city-relocation are all included.

Question 19

How do I cancel my subscription?

Accepted Answer

You can cancel anytime after the 3-month lock-in by raising a pickup request from the app or by calling +91-8069645085. We collect the unit within 48 hours and refund the deposit after inspection.

Question 20

Do you provide GST invoices?

Accepted Answer

Yes. A GST-compliant tax invoice is generated automatically each month and is available in your iDrink account under 'My Orders'. Businesses can also add a GSTIN for input credit.

Question 21

Do longer-tenure plans get a discount?

Accepted Answer

Yes. iDrink offers tiered discounts on longer commitments: 5% off on 3-month, 7% off on 6-month, and 10% off on 12-month prepaid plans.

Question 22

What purification technology do iDrink RO purifiers use?

Accepted Answer

Our purifiers use a 7-stage purification process — sediment, pre-carbon, RO membrane, post-carbon, UV, UF and mineraliser/alkaline stage — delivering safe, mineral-balanced drinking water that meets BIS standards.

Question 23

What is the difference between alkaline, copper and hot-and-cold models?

Accepted Answer

Alkaline RO raises the water pH to 8.5–9.5 for better hydration. Copper RO infuses trace copper for added health benefits. Hot-and-cold models dispense room, hot and chilled water on demand. All three include the same 7-stage RO+UV+UF purification.

Question 24

How much water can the purifier produce per day?

Accepted Answer

Domestic models produce 15–25 litres per hour with an 8–12 litre storage tank — enough for a family of 4–6. Commercial models start at 50 LPH and go up to 500 LPH for offices, clinics and restaurants.

Question 25

How do I know the water is safe?

Accepted Answer

Every installation includes a TDS test before and after purification. You can request a free water-quality re-test anytime, and our technician carries a TDS meter on every service visit.

Question 26

Do you offer water purifiers for offices and restaurants?

Accepted Answer

Yes. iDrink has dedicated commercial plans starting at 50 LPH for small offices and up to 500 LPH for large institutions. All commercial plans include priority service SLAs and a dedicated account manager.

Question 27

Can I get a custom rental quote for my business?

Accepted Answer

Yes. Share your daily water requirement, location and number of users via the contact form or call +91-8069645085, and we will share a tailored proposal within one business day.

Question 28

Is GST input credit available on commercial rentals?

Accepted Answer

Yes. Commercial customers receive a GST invoice every month and can claim input tax credit by sharing their GSTIN at the time of order.

Question 29

How soon can the purifier be delivered after I book?

Accepted Answer

Standard delivery and installation is completed within 24–48 hours of order confirmation in serviceable cities. Same-day installation may be available in select pin-codes if booked before noon.

Question 30

Is there a delivery or installation fee?

Accepted Answer

No. Standard delivery and installation are completely free. You only pay the refundable security deposit and the first month's rent at the time of booking.

Question 31

What happens if I move to a non-serviceable city?

Accepted Answer

If you relocate to a city we do not yet cover, we will schedule a free pickup and refund your security deposit in full. You can rejoin iDrink whenever we launch in your new city.

Frequently Asked Questions

General